Tips for dealing with difficult people


I was standing in line at a store and was watching a situation unfold that always amazes me when it comes up. Difficult, critical people.

At a postal store, an elderly associate was doing the best she could but was very nervous because there was a rush on customers just then, when a customer behind me started huffing and puffing.  And I thought… here we go.  Sure enough, they just had to say something. “Are YOU the only one here?”, “Can’t YOU get someone else, you’re going too slow?”  Then to me so everyone could hear…  “They need someone younger doing this.”

By now, she was a nervous wreck and my heart went out to her.

Of course, my leader, coaching and control-freak self kicked in and I said, “She is doing the best she can. If you are in a hurry, you may want to go to another store.”

I hung around until the line was down and the difficult person gone to give her a few tips for “Dealing with Difficult People”:

  • Don’t take it personally. It is never about you!
  • Smile and silence is a very powerful tool. (don’t say what you really want to say)
  • Take a deep breath and internally address your discomfort. (Tell yourself you are ok)
  • Elevate your authority. Be firm. Your skill is what they are needing.
  • Your self worth doesn’t depend on them. When they are gone, evaluate the situation and see if you can learn from it.
  • Remember you can’t control other people… You can only control how you respond to them.

We aren’t taught how to deal with difficult people in school and rarely by our parents, so our responses may be something we need to practice. I am a big proponent of role-playing or practicing in the mirror how to be calm, tell yourself it’s not about you and breathe!

The Encouragement Begins

Thanks for joining me!  I am starting this blog so that I may be able to encourage and walk with you through all the things life can throw at you.  I know what it’s like to loose a high paying corporate job, loose my confidence and feel rejected because I can’t find another one.   I know what it’s like to want to work out, eat healthy and be the best wife, mom, sister I can be only to have a bad day because of fibromyalgia, a bad back or just down.  I know what it’s like to want to have a voice but because of fear and lack of confidence, I stay quiet.

But I also know what it’s like to encourage,support and to be there for you! To have great days and have a skip in my step…And that is exactly what I want to do with this blog.   I not only want to encourage you through the tough times but I also want to do fun things like DIY projects, share hacks, recipes and songs that encourage me.  And finally, I want to share inspiration that God has put on my heart.  My hope is that we can do this thing called “Life” together and learn from each other because YOU are NOT alone!  I’m right here with you! And if I can do it…You can do it too!

“I Can Do Things You Cannot, You Can Do Things I Cannot; Together We Can Do Great Things.”
– Mother Teresa

We can do anything if we have each other!  (my sister and I)snorkling together